Return
Free returns from Penti.com and Penti stores within 30 days
Exchange
Free exchange at Penti stores within 30 days
Panties, silicone products, jewelry, cosmetics and corsets are not exchanged or returned due to hygiene reasons.
Follow the steps below for the return process
On the My Account > My Orders page, select the order for the product you want to return.
On the order detail page that opens, click the "Return" button in the field containing your order information.
On the return page that opens, mark the products you want to return, select your reason for return and click the "Return" button.
(For payment at the door, the form you will see on the same page must be filled.)
You can deliver your products free of charge by going to the cargo company you will see on the same page with the "Return Cargo Code" on the page showing that your return request has been received.
Frequently Asked Questions
Which products are not covered by returns and exchanges?
Panties, silicone products, jewelry, cosmetic products and corsets are not exchanged or returned due to hygiene reasons.
In how many days can I return or exchange the products I purchased?
You can return or exchange your products within 30 days from the date of receipt.
How can I return the products I purchased?
You can return your products by selecting your order on the My Account > My Orders page on Penti.com.
How can I change the products I purchased?
You can take the products you want to change to Penti stores with the invoice and exchange the product.
Will I pay the shipping fee for returns?
You can make your return process free of charge.
I lost my return shipping code, what can I do?
You can see the return tracking code by selecting your order on the My Account > My Orders page.
How can I track my return request?
You can see the status of your return and track the cargo by selecting your order on My Account > My Orders page.
When will my refund take place?
Your refund will be credited to the card you paid for within 1-7 business days, depending on your bank, from the day your refund is approved.
For cash on delivery orders, your refund will be made to the account of the IBAN number you specified at the time of return.
How can I return Penti products I bought from Trendyol, Hepsiburada and similar marketplaces?
You can return your order from the marketplace from the marketplace where you purchased your products.